Customers...
Below are our articles on the subject of Customers. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Call Outs v Workshop Servicing
When starting your electrical repair business you must decide whether you will just do repairs in your workshop or whether you will offer call outs as part of your…...
Charging Customers a Deposit
When starting your electrical repair business you must decide whether you wish to charge customers a deposit when they leave an item for repair....
Service Calls When Only a Child is at Home
It is surprising how many times you will arrive at a customer’s home to find that after booking a call they are not home and there is a child in the house alone who is…...
Setting Call Out Charges
When running an electrical repair business call outs to customers will be a large part of your business income. Call out charges must be set along with labour costs…...
Visiting Customers in Their Homes
Visiting customers in their own house to carry out repairs is a big part of the electrical repair trade. The common names for this service are ‘call out’ or ‘house…...
What to Do When a Customer Will Not Pay
When running an electrical repair business your main income will be from customers seeking repairs. Unfortunately, there will be times when a customer does not pay…...